Question 1

What is the TransHub Client Portal?

Accepted Answer

TransHub is where you manage everything about your translation projects with Transfective in one place. You can submit new projects, track their progress from quote to delivery, chat with your account manager, and manage your invoices, all from a single secure dashboard.

Question 2

What does my dashboard show me?

Accepted Answer

Your dashboard opens with a snapshot of your account: Total Projects, In Progress, Unpaid, and Completed, along with a progress chart. Below that, every project appears as a card showing its title and ID, services and languages, due date, progress path, and status badge. Use the search bar or filters to find any project by name or ID.

Question 3

What do the project status colours mean?

Accepted Answer

Each project card is colour-coded so you can see what needs attention at a glance. Teal means the project is actively moving through a stage, green means it is completed, and red means a payment deadline has passed.

Question 4

How do I submit a new project?

Accepted Answer

Click + New Project from your dashboard or sidebar, then fill in your project title, preferred completion date, service type, and source and target languages. Add your contacts and any notes or reference materials, then upload your files or choose Submit Without Files. Once submitted, your project moves to Project Review and our team takes it from there.

Question 5

Can I submit a project before my files are ready?

Accepted Answer

Yes. Choose Submit Without Files when creating your project and send your files afterwards. Your project details are logged right away, and our team will be ready as soon as your files arrive.

Question 6

What file formats can I upload?

Accepted Answer

TransHub accepts .doc, .docx, .xls, .xlsx, .ppt, .pptx, .indd, .ai, .psd, .pdf, .txt, .xml, .html, .zip, and more. Simply drag and drop your files or click to browse from your device.

Question 7

Should I upload PDFs or editable source files?

Accepted Answer

Editable source files (Word, Excel, PowerPoint, InDesign, Illustrator) are always preferred over flattened PDFs or images. They let us work more accurately and can mean a faster turnaround. For desktop publishing or post-editing projects, please include the full InDesign or Illustrator package with all linked images and fonts.

Question 8

Can I include multiple services or language pairs in one project?

Accepted Answer

Yes. Click Add Service while creating your project to include as many services and language pairs as you need. We support 120 languages, so a single project can cover your entire multilingual requirement.

Question 9

What if I can't find the service I need?

Accepted Answer

Click Can't Find Your Service? during project submission and describe what you are looking for. Our team will review your request and follow up with the right solution.

Question 10

What stages does my project go through?

Accepted Answer

Every project moves through six stages, shown as a progress tracker at the top of the project page: Project Review, Quotation, Client Approval, In Production, Project Delivery, and Invoice Submission. The tracker updates in real time, so you always know exactly where your project stands.

Question 11

What happens during Project Review?

Accepted Answer

Our team checks your project's scope and requirements before any work begins. No action is needed from you unless we suggest a change, in which case you will see an Action Required notice that you can accept, or reject with a note explaining why.

Question 12

How do I respond to a quotation?

Accepted Answer

When your quotation is ready, you will see a full breakdown of services, quantities, and rates. You can Approve Quotation to move ahead, Request Changes to describe adjustments to the rate, scope, or deadline, or Talk to our Team to discuss it in chat. You can also download a copy at any time.

Question 13

Do I need to do anything while my project is in production?

Accepted Answer

No. Production is a monitoring stage, so you can simply follow progress on the tracker. Expert linguists, editors, and proofreaders take your content through translation, editing, proofreading, and quality assurance, and you will be notified when your files are ready.

Question 14

How do I review my delivered files?

Accepted Answer

When production is complete, your finalized files appear in the project for you to check. Review them, then either approve the delivery to move the project forward or request changes if something needs adjusting.

Question 15

What if I need changes after delivery?

Accepted Answer

Choose Request Changes, describe what is needed, and attach any helpful files. Your feedback goes straight to our production team, and the updated files will appear in the same place once they are ready.

Question 16

Can I rate my experience?

Accepted Answer

Yes. After marking a project as completed, you may be asked to rate the translation quality, file format and presentation, communication and support, and your overall experience, with an optional comment. It is entirely optional, but it helps us keep improving.

Question 17

How is my invoice generated?

Accepted Answer

Once your project is complete, you can click Customize Preferences to set a PO number, raise a discount request, or add forwarding details, then click Generate Invoice. Your account manager finalizes and submits the invoice, so there may be a short wait before it is ready to view.

Question 18

Can I add a PO number to my invoice?

Accepted Answer

Yes. Before generating your invoice, click Customize Preferences and enter the PO number your company requires. If you save it in your invoice preferences, it will be pre-filled automatically on future invoices.

Question 19

How do I pay my invoice?

Accepted Answer

Your payment details, including the account, IBAN, SWIFT code, and branch, appear directly on the invoice along with the payment due date. Once your payment is received and confirmed, your project moves to Completed.

Question 20

What happens if I miss a payment deadline?

Accepted Answer

You will typically receive reminder emails as your due date approaches, and again if it passes. A late payment surcharge may apply for each day a payment remains overdue, so we recommend paying before the due date shown on your invoice.

Question 21

Can I forward an invoice to my finance team?

Accepted Answer

Yes. Click Forward Invoice, add your colleague's email, and include an optional name and message. You can also enable invoice forwarding in Settings so every future invoice reaches your finance contact automatically, or click Download Invoice to save a PDF copy.

Question 22

How do colleagues join our company's TransHub account?

Accepted Answer

When a colleague signs up using your company's email domain, their request appears in your Requests screen, showing their name, job title, email, and what they plan to use TransHub for. The first person who registered your company's account can approve or reject each request.

Question 23

Can I add colleagues to a specific project?

Accepted Answer

Yes. When submitting a project, choose your Primary Contact Person and add any Additional Contacts who should be kept in the loop. Additional contacts must use an email address on your company's verified domain.

Question 24

What can I update in my profile?

Accepted Answer

You can update your name, job title, phone number, and country in Settings, then click Save Changes. Your email address is fixed and cannot be changed there.

Question 25

How do I update my company details?

Accepted Answer

Your company's address, phone number, domain, country, industry, and assigned account manager appear in the Company tab in Settings. If anything needs updating, reach out to your account manager through Chat with Us.

Question 26

How do I contact my account manager?

Accepted Answer

Open Chat with Us from anywhere in your portal. Choose General Assistance for general questions or new opportunities, or Project Support to discuss a specific project. Your account manager is notified right away, and you will receive an email notification whenever you get a reply.

Question 27

Who can use the project chat?

Accepted Answer

Project chat is available to each project's primary contact. If a colleague needs access, add them as the Primary Contact when submitting the project, or ask your account manager to arrange it.

Your Secure, Real-TimeTranslation Project Hub

About TransHub

Secure file exchange

Automated quotes & invoices

Real-time project tracking

Why TransHub Matters

Everything in One Place

Enterprise-Grade Security

Intelligent Automation

Access Anytime, Anywhere

What You Get

Submit Projects on Your Schedule

Download Files the Moment They're Ready

Keep Conversations Within Projects

See Costs Upfront

Control Who Sees What

Real Results

Challenge:

Solution:

Results:

How It Works

Project Review

Quotation

In Production

Project Delivery

Invoice Submission

Quick Answers to Get You Started

How do I submit a translation request?

How can I track my project progress?

How do I invite team members?

Where can I view my invoices?

How do I update my company profile?

Ready to streamline your translation workflows?