TransHub Privacy Policy

Introduction

This Privacy Policy describes how TransHub ("we," "us," or "our") collects, uses, processes, and protects personal information when you use our professional B2B translation and localization services.

Enterprise-Only Focus: TransHub exclusively serves business and organizational clients. This privacy policy applies to personal information processed in connection with our B2B services, including information about business contacts, project stakeholders, and organizational representatives.

Data Processing Roles: Depending on the specific service and relationship, TransHub may act as either a data controller or data processor of your personal information, in accordance with applicable privacy laws including GDPR, CCPA, and other regional data protection regulations.

Information We Collect

Business Contact Information

Professional Identity Data:

Names, business titles, and professional roles
Corporate email addresses and business phone numbers
Company names, departments, and office locations
Professional credentials and industry certifications

Account and Access Data:

Login credentials for service platforms
Account preferences and service settings
User permissions and access levels
Time zone and language preferences

Project-Related Information

Business Content:

Documents, files, and materials submitted for translation/localization
Project specifications, requirements, and deadlines
Quality preferences and style guidelines
Revision requests and approval communications

Communication Records:

Email correspondence regarding projects and services
Meeting notes and discussion records (with consent)
Support requests and technical assistance communications
Service feedback and quality assessments

Technical and Usage Data

System Information:

IP addresses and device identifiers
Browser types and operating system details
Service usage patterns and feature utilization
Performance metrics and error logs

Website Analytics:

Pages visited and time spent on our website
Referral sources and navigation patterns
Geographic location data (country/region level)
Marketing campaign interaction data

How We Use Your Information

Service Delivery and Management

Translation and Localization Services:

Processing and managing your translation projects
Assigning qualified linguists and project managers
Conducting quality assurance and review processes
Delivering completed projects and related communications

Account and Relationship Management:

Creating and maintaining business accounts
Providing customer support and technical assistance
Managing billing, invoicing, and payment processing
Maintaining service agreements and project records

Business Operations and Improvement

Service Enhancement:

Analyzing service usage to improve quality and efficiency
Developing new features and service capabilities
Conducting performance monitoring and quality assessments
Training and managing our linguistic resources

Business Communications:

Sending service updates and important notifications
Providing industry insights and best practice guidance
Sharing relevant service announcements
Responding to inquiries and support requests

Legal and Compliance Purposes

Regulatory Compliance:

Meeting legal obligations under applicable laws
Responding to valid legal processes and government requests
Maintaining records for regulatory audits and compliance
Protecting intellectual property rights

Security and Fraud Prevention:

Detecting and preventing unauthorized access
Investigating security incidents and policy violations
Protecting the safety and rights of our clients and staff
Maintaining system integrity and data protection

Data Security and Protection

Technical Safeguards

Encryption and Access Controls:

Industry-standard encryption for data transmission and storage
Multi-factor authentication and secure access controls
Regular security assessments and penetration testing
Network monitoring and intrusion detection systems

Infrastructure Security:

Secure data centers with physical access controls
Redundant backup systems and disaster recovery procedures
Regular software updates and security patch management
Isolated environments for sensitive project content

Operational Security

Personnel and Process Controls:

Background verification for all staff with data access
Comprehensive security training and awareness programs
Strict confidentiality agreements with all personnel
Regular security audits and compliance assessments

Quality and Compliance Standards:

ISO 9001 and ISO 17100 certified quality management systems
SOC 2 Type II compliance for security controls
Regular third-party security assessments
Documented incident response and breach notification procedures

Data Retention

Retention Principles

Business Necessity: We retain personal information only as long as necessary for legitimate business purposes, legal obligations, and service delivery requirements.

Purpose Limitation: Personal information is retained only for the specific purposes for which it was collected, and is securely deleted or anonymized when no longer needed.

Specific Retention Periods

Account Information: Retained during the active business relationship and for 7 years after account closure for legal and tax compliance purposes.
Project Content: Retained according to project requirements and client instructions, typically 3-5 years for warranty and quality assurance purposes.
Communications: Business correspondence retained for 5 years for customer service and compliance purposes.
Technical Logs: System and security logs retained for 1-2 years for security monitoring and incident investigation.

Data Deletion and Anonymization

Upon expiration of retention periods or at your request, we securely delete or anonymize personal information using industry-standard data destruction methods.

Your Privacy Rights

Access and Control Rights

Information Access:

Request copies of personal information we hold about you
Receive information about how your data is processed and shared
Obtain details about data retention periods and deletion schedules

Data Correction and Updates:

Correct inaccurate or incomplete personal information
Update contact details and account preferences
Modify communication settings and privacy preferences

Data Portability and Deletion:

Request transfer of your data in a structured, machine-readable format
Request deletion of personal information (subject to legal obligations)
Withdraw consent for processing where applicable

Regional Privacy Rights

European Union (GDPR):

Right of access, rectification, erasure, and portability
Right to restrict or object to processing
Right to withdraw consent and lodge complaints with supervisory authorities

California (CCPA/CPRA):

Right to know about personal information collection and use
Right to delete personal information and opt-out of sales
Right to non-discrimination for exercising privacy rights

Other Jurisdictions: We comply with applicable privacy laws in all regions where we operate.

Cookies and Tracking Technologies

Cookie Usage and Types

Essential Cookies:

Authentication and session management
Security and fraud prevention
Service functionality and performance

Analytics Cookies:

Website usage statistics and performance monitoring
Service improvement and feature development
User experience optimization

Preference Cookies:

Language and regional settings
Account preferences and customization
Service configuration and workflow settings

Cookie Management

Browser Controls: You can manage cookie preferences through your browser settings, though some cookies are essential for service functionality.

Opt-Out Options: Analytics and non-essential cookies can be disabled through our cookie preference center available on our website.

Third-Party Tracking

Limited Third-Party Use: We work only with trusted partners who maintain similar privacy standards and do not engage in broad-based tracking or advertising networks.

International Data Transfers

Global Service Delivery

Cross-Border Processing: As a global language services provider with offices in 25+ countries, we may transfer personal information internationally to deliver our services effectively.

Transfer Safeguards: All international transfers are protected by appropriate safeguards including:

Standard Contractual Clauses (SCCs) approved by relevant authorities
Adequacy decisions by competent regulatory bodies
Binding corporate rules and international privacy frameworks
Additional security measures as required by applicable law

Regional Data Handling

Local Data Residency: Where required by law or client preference, we can maintain data within specific geographic regions.

Cross-Border Compliance: All international operations comply with applicable data protection laws in both source and destination jurisdictions.

Data Protection Compliance

Regulatory Frameworks

Global Compliance: We maintain compliance with major privacy regulations including:

EU General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA/CPRA)
Canada Personal Information Protection and Electronic Documents Act (PIPEDA)
Other applicable regional privacy laws

Certification and Standards

Industry Certifications:

ISO 9001:2015 (Quality Management)
ISO 17100:2015 (Translation Services)
SOC 2 Type II (Security Controls)
Annual compliance audits and assessments

Privacy Program Management:

Dedicated Data Protection Officer
Privacy by Design implementation
Regular staff training and awareness programs
Incident response and breach notification procedures

Changes to This Privacy Policy

Update Process

Regular Review: This privacy policy is reviewed annually and updated as necessary to reflect changes in our practices, services, or applicable laws.

Notification of Changes:

Significant changes: Direct notification via email and prominent website notice
Minor updates: Posted on our website with updated "Last Modified" date
Continued Service Use: Continued use of our services after policy changes indicates acceptance of the updated terms

Version Control

Change Documentation: We maintain records of policy changes and update history for transparency and compliance purposes.

Contact Information

Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

Primary Contact:

Email: it@transfective.com

Subject Line: Privacy Policy Inquiry - TransHub - Your Name/Organization

Mailing Address:

TransHub (Transfective Language Services)
Office 49, 22th Floor, Rolex Twin Towers
Deira, Dubai, UAE

Response Time: We respond to privacy inquiries within 30 business days.

Regional Privacy Support

We offer regional privacy assistance through the following offices:

Chicago - USA: chicago@transfective.com

Montreal - Canada: montreal@transfective.com

California - USA: california@transfective.com

Toronto - Canada: toronto@transfective.com

Tallinn - Estonia: tallinn@transfective.com

Paris - France: paris@transfective.com

New York - USA: newyork@transfective.com

London - UK: london@transfective.com

Istanbul - Turkey: istanbul@transfective.com

Guelph - Canada: guelph@transfective.com

Dubai - UAE: dubai@transfective.com

Casablanca - Morocco: casablanca@transfective.com

Emergency Data Incidents

24/7 Security Hotline:

Email: it@transfective.com

For immediate data security concerns requiring urgent attention

Website: www.transhub.ca

General Inquiries: contactus@transfective.com

This Privacy Policy reflects our commitment to protecting personal information while delivering professional language services. For information about service terms, intellectual property, or other business matters, please refer to our Terms of Service and other relevant agreements.

Document Classification: Privacy Policy Only

Compliance Scope: GDPR, CCPA, PIPEDA, Privacy Act 1988 (Australia)

TransHub Privacy Policy

Introduction

This Privacy Policy describes how TransHub ("we," "us," or "our") collects, uses, processes, and protects personal information when you use our professional B2B translation and localization services.

Information We Collect

Business Contact Information

Professional Identity Data:

Names, business titles, and professional roles
Corporate email addresses and business phone numbers
Company names, departments, and office locations
Professional credentials and industry certifications

Account and Access Data:

Login credentials for service platforms
Account preferences and service settings
User permissions and access levels
Time zone and language preferences

Project-Related Information

Business Content:

Documents, files, and materials submitted for translation/localization
Project specifications, requirements, and deadlines
Quality preferences and style guidelines
Revision requests and approval communications

Communication Records:

Email correspondence regarding projects and services
Meeting notes and discussion records (with consent)
Support requests and technical assistance communications
Service feedback and quality assessments

Technical and Usage Data

System Information:

IP addresses and device identifiers
Browser types and operating system details
Service usage patterns and feature utilization
Performance metrics and error logs

Website Analytics:

Pages visited and time spent on our website
Referral sources and navigation patterns
Geographic location data (country/region level)
Marketing campaign interaction data

How We Use Your Information

Service Delivery and Management

Translation and Localization Services:

Processing and managing your translation projects
Assigning qualified linguists and project managers
Conducting quality assurance and review processes
Delivering completed projects and related communications

Account and Relationship Management:

Creating and maintaining business accounts
Providing customer support and technical assistance
Managing billing, invoicing, and payment processing
Maintaining service agreements and project records

Business Operations and Improvement

Service Enhancement:

Analyzing service usage to improve quality and efficiency
Developing new features and service capabilities
Conducting performance monitoring and quality assessments
Training and managing our linguistic resources

Business Communications:

Sending service updates and important notifications
Providing industry insights and best practice guidance
Sharing relevant service announcements
Responding to inquiries and support requests

Legal and Compliance Purposes

Regulatory Compliance:

Meeting legal obligations under applicable laws
Responding to valid legal processes and government requests
Maintaining records for regulatory audits and compliance
Protecting intellectual property rights

Security and Fraud Prevention:

Detecting and preventing unauthorized access
Investigating security incidents and policy violations
Protecting the safety and rights of our clients and staff
Maintaining system integrity and data protection

Data Security and Protection

Technical Safeguards

Encryption and Access Controls:

Industry-standard encryption for data transmission and storage
Multi-factor authentication and secure access controls
Regular security assessments and penetration testing
Network monitoring and intrusion detection systems

Infrastructure Security:

Secure data centers with physical access controls
Redundant backup systems and disaster recovery procedures
Regular software updates and security patch management
Isolated environments for sensitive project content

Operational Security

Personnel and Process Controls:

Background verification for all staff with data access
Comprehensive security training and awareness programs
Strict confidentiality agreements with all personnel
Regular security audits and compliance assessments

Quality and Compliance Standards:

ISO 9001 and ISO 17100 certified quality management systems
SOC 2 Type II compliance for security controls
Regular third-party security assessments
Documented incident response and breach notification procedures

Data Retention

Retention Principles

Business Necessity: We retain personal information only as long as necessary for legitimate business purposes, legal obligations, and service delivery requirements.

Purpose Limitation: Personal information is retained only for the specific purposes for which it was collected, and is securely deleted or anonymized when no longer needed.

Specific Retention Periods

Account Information: Retained during the active business relationship and for 7 years after account closure for legal and tax compliance purposes.
Project Content: Retained according to project requirements and client instructions, typically 3-5 years for warranty and quality assurance purposes.
Communications: Business correspondence retained for 5 years for customer service and compliance purposes.
Technical Logs: System and security logs retained for 1-2 years for security monitoring and incident investigation.

Data Deletion and Anonymization

Upon expiration of retention periods or at your request, we securely delete or anonymize personal information using industry-standard data destruction methods.

Your Privacy Rights

Access and Control Rights

Information Access:

Request copies of personal information we hold about you
Receive information about how your data is processed and shared
Obtain details about data retention periods and deletion schedules

Data Correction and Updates:

Correct inaccurate or incomplete personal information
Update contact details and account preferences
Modify communication settings and privacy preferences

Data Portability and Deletion:

Request transfer of your data in a structured, machine-readable format
Request deletion of personal information (subject to legal obligations)
Withdraw consent for processing where applicable

Regional Privacy Rights

European Union (GDPR):

Right of access, rectification, erasure, and portability
Right to restrict or object to processing
Right to withdraw consent and lodge complaints with supervisory authorities

California (CCPA/CPRA):

Right to know about personal information collection and use
Right to delete personal information and opt-out of sales
Right to non-discrimination for exercising privacy rights

Other Jurisdictions: We comply with applicable privacy laws in all regions where we operate.

Cookies and Tracking Technologies

Cookie Usage and Types

Essential Cookies:

Authentication and session management
Security and fraud prevention
Service functionality and performance

Analytics Cookies:

Website usage statistics and performance monitoring
Service improvement and feature development
User experience optimization

Preference Cookies:

Language and regional settings
Account preferences and customization
Service configuration and workflow settings

Cookie Management

Browser Controls: You can manage cookie preferences through your browser settings, though some cookies are essential for service functionality.

Opt-Out Options: Analytics and non-essential cookies can be disabled through our cookie preference center available on our website.

Third-Party Tracking

Limited Third-Party Use: We work only with trusted partners who maintain similar privacy standards and do not engage in broad-based tracking or advertising networks.

International Data Transfers

Global Service Delivery

Cross-Border Processing: As a global language services provider with offices in 25+ countries, we may transfer personal information internationally to deliver our services effectively.

Transfer Safeguards: All international transfers are protected by appropriate safeguards including:

Standard Contractual Clauses (SCCs) approved by relevant authorities
Adequacy decisions by competent regulatory bodies
Binding corporate rules and international privacy frameworks
Additional security measures as required by applicable law

Regional Data Handling

Local Data Residency: Where required by law or client preference, we can maintain data within specific geographic regions.

Cross-Border Compliance: All international operations comply with applicable data protection laws in both source and destination jurisdictions.

Data Protection Compliance

Regulatory Frameworks

Global Compliance: We maintain compliance with major privacy regulations including:

EU General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA/CPRA)
Canada Personal Information Protection and Electronic Documents Act (PIPEDA)
Other applicable regional privacy laws

Certification and Standards

Industry Certifications:

ISO 9001:2015 (Quality Management)
ISO 17100:2015 (Translation Services)
SOC 2 Type II (Security Controls)
Annual compliance audits and assessments

Privacy Program Management:

Dedicated Data Protection Officer
Privacy by Design implementation
Regular staff training and awareness programs
Incident response and breach notification procedures

Changes to This Privacy Policy

Update Process

Regular Review: This privacy policy is reviewed annually and updated as necessary to reflect changes in our practices, services, or applicable laws.

Notification of Changes:

Significant changes: Direct notification via email and prominent website notice
Minor updates: Posted on our website with updated "Last Modified" date
Continued Service Use: Continued use of our services after policy changes indicates acceptance of the updated terms

Version Control

Change Documentation: We maintain records of policy changes and update history for transparency and compliance purposes.

Contact Information

Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

Primary Contact:

Email: it@transfective.com

Subject Line: Privacy Policy Inquiry - TransHub - Your Name/Organization

Mailing Address:

TransHub (Transfective Language Services)
Office 49, 22th Floor, Rolex Twin Towers
Deira, Dubai, UAE

Response Time: We respond to privacy inquiries within 30 business days.

Regional Privacy Support

We offer regional privacy assistance through the following offices:

Chicago - USA: chicago@transfective.com

Montreal - Canada: montreal@transfective.com

California - USA: california@transfective.com

Toronto - Canada: toronto@transfective.com

Tallinn - Estonia: tallinn@transfective.com

Paris - France: paris@transfective.com

New York - USA: newyork@transfective.com

London - UK: london@transfective.com

Istanbul - Turkey: istanbul@transfective.com

Guelph - Canada: guelph@transfective.com

Dubai - UAE: dubai@transfective.com

Casablanca - Morocco: casablanca@transfective.com

Emergency Data Incidents

24/7 Security Hotline:

Email: it@transfective.com

For immediate data security concerns requiring urgent attention

Website: www.transhub.ca

General Inquiries: contactus@transfective.com

Document Classification: Privacy Policy Only

Compliance Scope: GDPR, CCPA, PIPEDA, Privacy Act 1988 (Australia)

TransHub Privacy Policy

Introduction

Information We Collect

Business Contact Information

Professional Identity Data:

Account and Access Data:

Project-Related Information

Business Content:

Communication Records:

Technical and Usage Data

System Information:

Website Analytics:

How We Use Your Information

Service Delivery and Management

Translation and Localization Services:

Account and Relationship Management:

Business Operations and Improvement

Service Enhancement:

Business Communications:

Legal and Compliance Purposes

Regulatory Compliance:

Security and Fraud Prevention:

Information Sharing and Disclosure

Authorized Service Providers

Linguistic and Quality Teams:

Technology and Infrastructure Partners:

Business Partners and Integrations

Client Organization Personnel:

Legal and Regulatory Disclosures

No Sale of Personal Information

Data Security and Protection

Technical Safeguards

Encryption and Access Controls:

Infrastructure Security:

Operational Security

Personnel and Process Controls:

Quality and Compliance Standards:

Data Retention

Retention Principles

Specific Retention Periods

Data Deletion and Anonymization

Your Privacy Rights

Access and Control Rights

Information Access:

Data Correction and Updates:

Data Portability and Deletion:

Regional Privacy Rights

European Union (GDPR):

California (CCPA/CPRA):

Cookies and Tracking Technologies

Cookie Usage and Types

Essential Cookies:

Analytics Cookies:

Preference Cookies:

Cookie Management

Third-Party Tracking

International Data Transfers

Global Service Delivery

Regional Data Handling

Data Protection Compliance

Regulatory Frameworks

Certification and Standards

Industry Certifications:

Privacy Program Management:

Changes to This Privacy Policy

Update Process

Version Control

Contact Information

Privacy Inquiries

Regional Privacy Support

Emergency Data Incidents

Table of Contents

TransHub Privacy Policy

Introduction

Information We Collect

Business Contact Information

Professional Identity Data:

Account and Access Data:

Project-Related Information

Business Content: